How to Fix Android File Transfer Not Working Issue on Mac

Author:Jake | TIME:October 08,2017

Android File Transfer for Mac app is a great tool to transfer files between Android device and Mac computer. You can transfer photos, videos, documents and other important files to the computer and save as backup. However, you may receive an error message saying 'Could not connect to device. Try connecting or restarting your device.' So how to solve this problem?


The reason why Android File Transfer not working can be various. Luckily, there are also solutions. Below are some causes and fixes.

Part 1. Solution: Fix Android File Transfer Issues

Part 2. Transfer Files Between Android and Mac with HandShaker

Part 3. Transfer Files Between Android and Mac with cFone Android Data Transfer


Part 1: Fixes to Android File Transfer Issues

Issue 1: USB Cable Not Well Connected

Solution: Check USB Cable and USB Debugging

There may be something wrong with your USB cable or the USB port. Either of these could lead to ‘Android File Transfer no Android device found’. You can follow below steps to check them out.
1. Try with a different USB cable.
2. Connect your device to a different computer and test the mini USB port on your Android phone.
3. Connect another Android device to the computer and test the USB port of the computer.
4. On your Android device, enable USB debugging.

Issue 2: MTP Mode Disabled

Solution: Enable MTP Mode

Before you can transfer files, your Android device must be detected by the computer. Therefore, you need to make sure you’ve enabled MTP mode on your Android phone.
Note: For LG devices, they can be connected under Camera (PTP) / Send images (PTP) mode only.

enable MTP mode 


Issue 3: Conflict with Samsung’s Kies File Transfer Software

Solution: Uninstall Samsung’s Kies File Transfer Software (skip if not installed) 

If you’ve installed Samsung’s Kies file transfer software on your Mac computer, it may have some effect on the performance of Android File Transfer. So you may need to uninstall the Samsung’s Kies program from your computer.

Note: To uninstall the Kies, you need to firstly download the 
installer and then just choose “uninstall” option to delete the Kies app. 



Part 2. Transfer Files Between Android and Mac with HandShaker

If you still cannot fix the ‘Android file transfer not working’ issue, you can try another way - use HandShaker to transfer files between Android and Mac. You can download the HandShaker from the Mac App store.

Step 1: Install and Run HandShaker on Mac 

After you download HandShaker, install the application on your Mac computer and run the program.

Step 2 Enable USB Debugging on Android and Connect It to Mac

Now enable USB debugging on your Android and connect your phone to the Mac via USB cable or connect the devices wirelessly with the same Wi-Fi. Next, you should follow the onscreen instructions to get your Android detected. 
transfer data from android to mac with handshaker

Step 3 Manage Android Files on Mac

After your Android is connected, you are able to view the files from your phone storage. Then you can transfer files from Android to Mac computer using the import and export option.



Part 3. Transfer Files Between Android and Mac with cFone Android Data Transfer

cFone Android Data Transfer is another ideal alternative to Android File Transfer. This software enables you to transfer various types of data between Android and Mac. There is also a Windows version for you to use. This Android file transfer tool supports almost all Android devices. You can download and install the app on your computer before you transfer data.

Step 1. Connect Android to Computer

Run Android Data Transfer on your computer and connect your Android device to the computer via USB cable. And you will need to enable USB debugging then. Once connected, click "Back Up Your Phone" in the primary window.



Step 2. Choose the File Type

The file types that you can backup to your computer are displayed in the middle of the window. You just need to choose the types you want to transfer.



Step 3: Transfer Android data to Mac

After you select the file type, click the "Start Transfer" button to start to transfer data from Android to Mac. It takes a few minutes depending on the quantity of your files. 


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